FAQ

Do you do international shipping?

Yes, however due to embargo and ongoing conflict, we cannot ship to any of these locations:

  • Crimea, Luhansk, and Donetsk regions in Ukraine
  • Russia
  • Belarus
  • The Gaza Strip region in Palestine
  • Ecuador
  • Cuba
  • Iran
  • Syria
  • North Korea

Do I need to provide taxpayer identification for my order?

Many countries mandate that businesses importing items into their nations collect taxpayer identification from the person ordering them, the below nations are the ones that require this:

  • Argentina (CUIT/CUIL)
  • Bolivia (NIT/CI)
  • Brazil (CNPJ/CPF)
  • Chile (RUT)
  • Colombia (CC/RUT)
  • Paraguay (CI/RUC)
  • Peru (DNI/RUC)
  • Uruguay (CI/RUT)
  • Venezuela (CI/RIF)
  • Mexico (RFC/CURP)
  • Costa Rica (DUI/NIT)
  • El Salvador (DUI/NIT)
  • Guatemala (NIT)
  • Honduras (DNI/RTN)
  • Nicaragua (CI/RUC)
  • Panama (CI/RUC)
  • Dominican Republic (CIE/RNC)

If you are from any of these countries, to legally be able to fulfill your order, we require you provide this information either as an order note, or by filling out a purchase complaint with the information.

Why aren’t all my items shipping together?

Many items are shipping direct from manufacturers in a print-on-demand fashion, so customers do not have to worry about products going out of stock. Because of this, some items may arrive in separate loads at different times.

I ordered the wrong size, can you do a trade-in?

No, our manufacturer does not permit us to do trade-ins of items unless it’s an error on their end (such as being sent being an item different from the one you ordered). However, if the item is not yet created and shipped we may be able to swap it out before it is manufactured. If you notice an error, report it early. You should always verify your cart before purchasing to prevent any problems.

Why did I never get a confirmation email?

If you are using an iCloud email, you likely will not get a purchase confirmation email from us due to Apple blocking our communications. Furthermore, if you send in a purchase complaint, we cannot help you if your email came from an iCloud email for the same reason. We suggest using another email address until we get this resolved. If you need to change your email on an order, fill out a Purchase Complaint requesting it.

I pre-ordered the Olivia plush and I’m from Brazil, how do I get you my CPF/CNPJ number?

To get us the number, we request that you fill out a purchase complaint that includes your CPF/CNPJ number and order ID: https://support.cavemanon.xyz/purchase-complaints/

Alternatively, you may send an email to cavemanongames@gmail.com with your order id and CPF/CNPJ number.

If we do not receive a number from you, there is no way we can legally import your product into Brazil. If you do not wish to give us this information, we can offer a full refund of your pre-order, as there will be no other legal way for us to import your product.